Technical Support Specialist

PhD (almost) in the pocket and ready to accept a challenging role in the industry? Join the experts in transplant diagnostics! We are looking for a knowledge-focused Technical Support Specialist to provide our customers with support and education by means of clear communication.

Job

As Technical Support Specialist at GenDx, you are committed to help improve the quality of life and survival of transplant patients by providing excellent support to customers.

You have an extensive knowledge of molecular biology, hands on experience and a solid technical background when it comes to DNA analysis techniques such as (quantitative real-time) PCR, DNA sequencing, and related analysis software. As a Technical Support Specialist, you empathize with our customers and ensure they receive outstanding support with every inquiry. Our Technical Support Team provides guidance on data analysis, interpretation, and quality assessment, as well as workflow optimization, reagent and equipment compatibility, and more.

To give our customers and their patients the best possible support, you collect and organize relevant information to answer technical questions via email, phone or through online meetings. Naturally, you are an enthusiastic and driven person, who enjoys solving complex issues and explain challenging topics through clear communication. In that capacity, you will collaborate closely with cross-functional teams, including R&D, Sales, Portfolio and Education, to communicate customers’ needs and drive continuous improvement initiatives.

Responsibilities

Lead the development of both new and existing software products.
Translate technological advancements and research findings into valuable product solutions for molecular diagnostics.
Prepare and manage comprehensive product documentation.
Provide technical guidance and support to GenDx colleagues and clients.
Coordinate and support the R&D Software team, including software developers and bioinformaticians.
Ensure compliance with IVDR guidelines and quality standards (ISO 13485 and IEC 62304).

Profile

Requirements

PhD in molecular biology or equivalent.
Experience with (q)PCR and DNA sequencing.
Familiarity with immunological matters, especially the HLA gene family, is preferred.
You are a team player who shows initiative and knows when to consult their colleagues.
Strong communication skills.
You are service-minded, representing GenDx professionally at all times.
Excellent written and spoken English.
You currently live near Utrecht Science Park or are willing to relocate within a reasonable commuting distance of the office.
Please note: you must be legally authorized to live and work in the Netherlands. Unfortunately, we are not able to offer visa sponsorship for this role.

Benefits

What do we offer

A team of like-minded people who all strive to deliver the highest quality products possible.
An international working environment.
New office facilities accommodating the GenDx café to enjoy your daily healthy lunch.
Competitive salary.
Pension scheme.
Compensation for commuting traffic.
Employment based on a 40 hour work week.
Option to work part-time (0.8 or 0.9 FTE).
Laptop.
25 holidays and a week paid Christmas leave
Sport pass for Sports Center Olympos.
Employee Assistance Program.

Company profile

GenDx is a global leader in molecular diagnostic laboratory solutions for high resolution tissue typing of both donors and patients and monitoring transplant success. We combine our cutting-edge software solutions, reagents for DNA sequencing-based HLA typing and Chimerism monitoring strategies with our excellent customer support including a comprehensive education program. Our products are sold all over the world through direct sales and distributors. The GenDx office is based at Utrecht Science Park in The Netherlands, and we have an office in Chicago, IL, USA. Since 2022, GenDx is 100% owned by French entity Eurobio Scientific SA.

With a highly educated and motivated team of about 110 colleagues, we contribute to the quality of life of transplant patients. Do you want to be part of an innovative company that offers ample room for personal and professional development?

Contact

Information
For more information, you can contact Yvonne Dorland at +31 (0)30 252 37 99.

Do we match?
Join the experts in transplant diagnostics! Do you want to be part of an innovative company that offers excellent working conditions and ample time for personal development? Apply now and maybe you will soon be part of the GenDx team. Send your CV and motivation to our HR Team, recruitment@gendx.com. Please mention ‘2025_10_TSS’ and your name in the e-mail subject line.

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