Senior Customer Facing Coordinator

Job

CLS Services is a leading professional recruitment agency specialised in chemistry & life sciences.
For our client Sanofi we are searching for a Senior Customer Facing Coordinator.

Keywords

• Customer Service
• Biotech Pharma
• Replenishment and Supply
• Orders
• Supply chain

In this role, you will oversee all operational activities related to intercompany replenishment and supply for assigned markets outside Europe. Acting as the key contact for local Sanofi supply chain teams, you will provide visibility on order status, deliveries, and stock levels while ensuring smooth coordination of supply chain processes. You will manage exceptions in supply and financials, including stock issues, shipment delays, and payment or credit concerns.

Your responsibilities include handling humanitarian orders, pre-registration shipments, and registration samples, ensuring that all necessary shipping documentation is complete and that orders are processed efficiently. You will liaise with global third-party logistics providers, resolve system blocks, assign batches based on pre-agreed rules, and manage pro forma invoices and Letters of Credit.

Additionally, you will monitor deviations, complaints, and claims, ensuring timely reporting and follow-up via CAPA procedures. You will maintain customer master data, pricing, trade compliance records, and business partner information in close collaboration with master data specialists. A key part of your role will be managing customer demand, balancing supply chain principles, and ensuring minimal disruption to planning and logistics.

Profile

The ideal candidate has a degree in Industrial Engineering, Business Operations, or a related field, with 3–5 years of experience in customer service within the Biotech or Pharma industry. Strong communication skills, a service-driven mindset, and the ability to build and maintain relationships are essential. You should be detail-oriented, able to work under pressure, and skilled in problem-solving within complex supply chain environments.

Benefits

Project for at least 6 months, extension might be possible.

Company profile

UBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">

Sanofi is a global biopharmaceutical company focused on human health. They prevent disease through vaccines and provide innovative treatments to fight pain and relieve suffering. They help people dealing with rare diseases as well as millions of people with long-term, chronic conditions. In more than 100 countries, including the Netherlands!
Their activities in the Netherlands consist of development, registration, sales and distribution of medicines. They also offer resources for diagnosing, services and innovative care concepts.

<

Contact

Interested? Send us a detailed curriculum vitae, accompanied by an application letter indicating your motivation. Please use our online application form. (See URL) (Vacancy number A2500005)